Shipping

• We ship all over India where a courier service is available.
• Delivery within 2 Days in Tamil Nadu – Order should be placed before 2pm. Orders received after 2 pm on Saturdays will get their order on Monday.
• Items will be shipped within 48 hours and delivery will take up to days depending on the delivery address.

* Valid for certain pincodes only

Cancellation

• An order cancellation request will be accepted only if the product has not yet been prepared for shipping by us.
• If request for cancellation is accepted, you are entitled to get a refund of the entire amount.
• Suvai Organic reserves the right to cancel or refuse to accept any order placed due to various reasons including but not limited to, the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.

Returns and Refunds

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.